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Saturday, June 3, 2017

Bad Reviews About USA Nursery Online and my Personal Experience

Sometime in April, I purchased a bunch of trees and other  plants from  a nursery online.  I am always looking for  ways to  save money in buying things so I figured I can find a better deal in buying plants online.  What  made me go with USA Nursery that they offer.  You can get to up to 12 free plants for a certain amount of order so  I  ordered a lot of  plants that I couldn't find here in the area or if they have it here, the price is  off the roof.  I thought I hit a jackpot and got  a great deal with them. 
 I ordered  it on April 21st and a box was delivered on May 11th.  I thought that was only a tree  but  there so many twigs inside and they were all dried out.  I inspected  the content and it wasn't even my order  so I emailed them twice but  they never replied to it.  I called them several times and  no luck, their voice mailbox is full but after multiple tries, I succeed in leaving a message.  A lady called me back and  said that they will  deliver the right orders.  
 The next shipment came and still the condition of the plants are dead but I keep my positive attitude and  plant them in pots as directed.  I am not sure  if any of these will come back to life but  if not I will be contacting them again.  I am so disappointed that I paid $145.30 for all of it and  all I got are dead twigs.  The only thing that I can use is the deer and rabbit spray that I ordered from them.  
 I ordered grapes,  raspberries,  redbud trees, cherry trees, and other things and  none of it  looks promising.  I should have red  the bad reviews  first before putting any orders from them.  And it turned out, I am not the only one that bought stuff from them  and all of them said the same things.  
 The  other bad part of it too is that, they don't offer refund for the money.  They guarantee to replace the plants  within a year and I don't think it would make a difference since they will  send the same  dead sticks anyway.   
I ordered  a pack of cannas and  what they sent me  is a pack of gladiola.  I love gladiolas but I ordered cannas because I have a specific   place for it.  It's so frustrating  to have to deal with this kind of companies.  Everything looks good in their website and  to receive the product  in such  lifeless condition is  devastating.  But anyway, I just want to write about it so I can warn  other gardeners out there not to buy from this company.

Update.  So far, the ones that  lives include a cherry tree, the pack of gladiolas, the rose, and the tomato seeds which doesn't look very promising.

Note to self.  Read  customer reviews first before buying anything from an online company such as USANursery.

21 Smart Readers SAID::

The Binder Ladies said...

It's too bad that you had such a terrible experience with USA Nursery. What's even worse is the number of bad reviews this company has, and they seem to just turn their head the other way. Sad, very sad.

Candysfarmhousepantry said...

Very sorry this company turned out to be such a bad place to order from. You spent a bunch of money and I would be so mad if I was in you shoes. Note never order from this company and always read the reviews.

Stacie @ Divine Lifestyle said...

Thanks for sharing your experience with all of us! I've had a few experiences like this. That's why I never order plants online.

Vera Sweeney said...

I never order plants online. It's been my experience that even the best companies have a hard time getting their plants delivered in one piece.

Eileen Lazazzera said...

Oh that's such a terrible experience, I'm so sorry to hear. I guess the lesson learned is to always read the reviews.

Jennifer Van Huss said...

That is horrible!! I am so sorry that you had to go through this. I have had no real luck with shopping online. Gah!

Heather @ Girl Gone Mom said...

Oh man. I'm sorry they ripped you off. Did you call your credit card company?

Mary Edwards said...

Yikes. So sorry you had a bad experience with them. I will make a note not to purchase from them!

Dogvills said...

Oh my, I'm sorry that this happened to you. I also had the same experience from online shopping. I hate it when you contact them and they assure you so many times that actions are being taken and still nothing happens.

Karlyn Cruz said...

I've never tried to buy a plants from online but glad to know this honest review. I also always reading customers reviews before buy anything from online.

Victoria Heckstall said...

I've never heard about USA Nursery. I also experienced a bad company before it is also online and what I learned was always read customers review before buy anything.

Jocelyn @ Hip Mama's Place said...

What a terrible experience! That company sounds so unprofessional and unreliable. They have no care for their customers at all. I'm sorry it ruined your gardening plans as well.

Jennifer G said...

That's just terrible. Doesn't sound like very good customer service at all. What the heck are you supposed to do with dead plants? I really hope some come back to life for you.

Thirty Something Super Mom said...

That is so annoying when you pay for things that are not what you thought you were getting. I hate when companies are on some crap like this and hope you get a refund and help others not make the same mistake!

Liz said...

Reviews are interesting. I find when there are a lot of positive reviews, I tend to be wondering - were the reviews paid? On the contrary, if there are a lot of negative reviews, I tend to believe it. I suppose a competitor could order negative PR, but that is rarely done, it is mostly a true sentiment of disgruntled customers.

Kelly Hutchinson said...

Sorry you had such a bad experience. I have learned the hard way to always read customer reviews before I order from a company I am not familiar with.

Louise Bishop said...

So sorry to hear that. I hate crumby businesses that swindle folks for a dollar.

redheadmomblog said...

That sucks that you had such a bad experience. It seems that if they sent a bad product, you should definitely get a refund. I would report them to the Better Business Bureau.

Befitting Style said...

Sucks that twigs arrived all dried out. Wish you had a better experience with this company.

Mimicutelips said...

Wow, they are in the business of doing bad business. Any company that doesn't offer a refund is usually a red flag. I hope some of them turn out nice.

Echo A said...

I am so sorry that you had such a disappointing experience!! I hate when I order things online and they arrive looking nothing like what was promised!

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A work-at-home-mom (WAHM) with  two  lovely kids and a loving husband.  Passionate in writing about  family, product reviews, and  other related articles.  A Mom, a Wife,  a Blogger/Writer, rolled into one.

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